Transparent guidelines that define our relationship with you
At SoftCode, we prioritize the protection of your personal information and are committed to maintaining your trust. Our comprehensive privacy policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services.
We collect information necessary to provide our services, including contact details, payment information (processed through secure gateways), and service preferences. This data enables us to deliver personalized solutions, process transactions efficiently, and improve your overall experience. We implement industry-standard encryption and security measures to protect all collected data.
We employ advanced security protocols including SSL encryption, regular security audits, and restricted access controls to ensure your information remains protected against unauthorized access or breaches.
You have the right to access, correct, or request deletion of your personal data. You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notifications. Continued use of our services constitutes acceptance of these terms.
Our refund policy is designed to be fair and transparent, ensuring customer satisfaction while maintaining sustainable business operations. We stand behind the quality of our services and want you to be completely satisfied with your purchase.
Digital products and services are eligible for refunds within 14 days of purchase if they don't meet the described specifications. Custom development work may have different terms outlined in your service agreement.
Approved refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your financial institution's processing times.
Certain services like consultation hours, customized solutions, and third-party products may be non-refundable. These exceptions will be clearly stated before purchase.
To initiate a refund, please contact our support team with your order details and reason for the request. We may require additional information to process your request efficiently. Our team will review your case and respond within 2 business days with next steps.
We value open communication and are here to assist you with any questions, concerns, or feedback regarding our services. Our dedicated support team is available through multiple channels to ensure convenient access.
Email: softcode@gmail.com
Phone: +20 101 564 3260 (9AM-5PM EET, Mon-Fri)
Live Chat: Available on our website during business hours
Ticketing System: For technical support requests
General Inquiries: Within 24 hours
Technical Support: Within 48 hours
Billing Questions: Within 1 business day
Emergency Issues: Mark as urgent for prioritized response
For partnership opportunities, enterprise solutions, or media inquiries, please contact our business development team at biz@softcode.com. We typically respond to business inquiries within 2 business days with detailed information and next steps.
Our delivery policies are designed to provide clarity about service timelines and set appropriate expectations for our clients. While we strive to meet all estimated delivery dates, some factors may influence actual delivery times.
Standard Delivery: 2-5 business days
Express Delivery: 24-48 hours (additional fees apply)
Complex Projects: Timeline outlined in proposal
Local Shipping: 3-5 business days
International: 7-14 business days
Tracking: Provided for all shipments
Customs: Customer responsible for duties
For larger projects, we establish clear milestones with deliverables at each stage. You'll receive regular progress updates and have opportunities to provide feedback throughout the development process.
We guarantee to meet the delivery timelines specified in your service agreement. If we anticipate any delays, we will notify you immediately with a revised timeline and may offer compensation depending on the circumstances. For time-sensitive projects, we recommend discussing rush delivery options with our team during the planning phase.
These terms govern your use of SoftCode's services and establish the legal framework for our business relationship. By accessing or using our services, you agree to comply with these terms and all applicable laws and regulations.
Provide accurate information for service delivery
Make timely payments as agreed
Provide necessary materials/content when required
Respect intellectual property rights
Use services for lawful purposes only
Deliver services as described in agreements
Maintain professional standards
Protect client confidentiality
Address issues promptly
Provide reasonable support
Limitation of Liability: Our liability is limited to the amount paid for the services in question. We are not liable for indirect, incidental, or consequential damages.
Intellectual Property: Unless otherwise agreed, clients retain rights to their materials, and we retain rights to our proprietary methods and tools.
Termination: Either party may terminate services with written notice, subject to any contractual obligations.
Dispute Resolution: Disputes will first attempt resolution through good faith negotiation before pursuing other remedies.
These terms may be updated periodically. Continued use of services after changes constitutes acceptance of the modified terms. For custom projects, specific terms outlined in your service agreement supersede these general terms where applicable.